We’ve been noticing an exciting trend amidst our customer base: They’ve been making their intranets social. We saw a great presentation from the American Hospital Association back in January about how they’ve built a social intranet on Socialtext, and today I’m happy to share the story of another.
This morning, we published a new case study about ISS Mexico. Headquarted in Mexico City, ISS Facility Service Mexico is the largest and leading integrated provider in Mexico for cleaning, maintenance and catering services, and has 20 offices spread throughout the country.
I’ll let you read the case study, but in summary, ISS Mexico wanted to provide a place to connect people with relevant colleagues and information, enabling them to adapt key business processes quickly and flexibly.
Some key takeaways: ISS Mexico has enjoyed great adoption by identifying key business processes that could be moved into their social intranet, ensuring it’s a technology that employees use to perform their best work together.
“Adoption happened pretty naturally,” Erick Vera, Enterprise Social Media Manager at ISS Mexico, told me. “People were amazed that they could get all this information about their colleagues in other offices that they’d never had before, both what they were interested in, and all the things they’re working on.”
Enjoy the case study, and let us know if you have any questions about ISS Mexico’s use case or any others. We keep a good well of them here on our customer page.